Refund policy

Damaged and defective items

We are committed to ensuring that customers receive products in good condition. Although it is rare, if your order arrives damaged or defective, we will help make it right.

To file a claim, email orders@thecornholeexchange.com with your order information and a brief description of the issue. Photographs of the issue are highly recommended to speed things up.

Once we have the details, we will review them and work toward a quick resolution. That may include shipping a replacement at no additional cost or providing a discount or full refund. Our goal is to keep the inconvenience short so you can use the set without delay.

Return policy

Every set from The Cornhole Exchange is made to order. After you pay, we send a design proof, and nothing is built until you approve it. Because of that, we cannot accept returns or exchanges on custom orders, including:

• Personalized items
• Custom-designed cornhole sets
• Catalog looks printed or built to order
• Unfinished sets built to order

Return guidelines

Request a cancellation within 24 hours of purchasing, and before you approve the design proof. Once a proof is approved, production has started and the order cannot be canceled or returned, except for damage or defect after delivery.

If a set arrives damaged or defective, contact us as soon as you receive it and include photographs so we can start a claim.

If you are dissatisfied with your order for any reason, please contact us so we can help. Email orders@thecornholeexchange.com. Thanks again for choosing The Cornhole Exchange.